At The Teal Umbrella Family Dental Healthcare, we value your privacy. This Privacy Policy explains how we collect, use, protect, and disclose your personal information. Whether you visit our clinic or engage with our website, we are committed to handling your data responsibly and securely.

By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

To deliver quality dental care and customer service, we collect various types of information:

a. Personal Details

We may gather personal information such as:

• Full name

• Contact information (phone number, mobile phone number, email address, mailing address)

• Insurance details

b. Health and Dental Records

As part of your dental care, we collect medical history and treatment information. This information helps us provide safe and effective care.

c. Website and Device Data

When you visit our website, we automatically collect:

• IP address

• Browser type

• Device identifiers

• Pages visited and time spent

We may also use cookies to enhance your browsing experience.

2. Purpose of Information Collection

The data we collect is used for purposes such as:

• Booking and managing appointments

• Communicating updates, automated reminders, and conversational text messages (SMS)

• Processing insurance claims

• Personalizing treatment plans

• Improving website functionality and services

• Fulfilling legal or regulatory obligations

3. How We Safeguard Your Information

We take privacy and data security seriously. Our protective measures include:

• Encrypted databases

• Secure servers

• Controlled access to records

• Staff confidentiality training

• Regular system reviews and updates

These steps help ensure that your personal information is not lost, misused, or accessed without authorization.

4. Information Sharing & Mobile Data Privacy

We do not sell or rent your personal data. Information may be shared under the following circumstances:

• With service providers assisting with our operations (for example, software or communication tools)

• With healthcare providers or insurance companies, if required for treatment or reimbursement

• If required by law or a legal proceeding

Mobile Opt-In Disclaimer: No mobile opt-in message consent or personal phone numbers will be shared with third parties or affiliates for marketing or promotional purposes under any circumstances. Any third parties we work with for transactional operational support must follow strict confidentiality guidelines.

5. SMS & Mobile Communications

If you consent to receive SMS communications from The Teal Umbrella Family Dental Healthcare, you agree to receive conversational, informational, and appointment-related text messages (such as appointment confirmations, scheduling updates, and clinical reminders).

• Opt-Out: Reply STOP to any text message at any time to unsubscribe from SMS messaging.

• Help: Reply HELP for support or questions regarding text messaging.

• Rates & Frequency: Message & data rates may apply. Messaging frequency varies based on your appointments and inquiries.

• View our Terms and Conditions and Privacy Policy for further details.

6. Your Rights

You have rights regarding the information you share with us:

• Access: Request a copy of your data

• Correction: Ask us to fix any inaccuracies

• Withdraw Consent: Limit how your data is used or opt out of SMS communications

• Deletion: Request the removal of your data where appropriate

To exercise these rights, contact us directly using the information at the bottom of this page.

7. Third-Party Websites

Our website may link to external pages. This Privacy Policy does not cover those websites, and we are not responsible for their content or practices. Please review their privacy terms separately.

8. Updates to This Policy

We may revise this Privacy Policy periodically to reflect legal requirements or operational changes. When updates are made, we will update the “Last Updated” date.

Last Updated: September 15, 2026

By continuing to use our services after changes are posted, you accept the revised Privacy Policy.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

The Teal Umbrella Family Dental Healthcare

📍 1547 Merivale Rd Ste 1A, Nepean, ON K2G 4V3, Canada

📞 613-225-9201

✉️ info@thetealumbrella.ca

🌐 www.thetealumbrella.ca